Property Maintenance

Property maintenance is essential to keeping homes in good working condition. CVAHS emphasizes early reporting of issues so they can be addressed before becoming bigger problems. Tenants are encouraged to understand their own responsibilities, those of the landlord, and to communicate promptly about any concerns. In emergencies, tenants should contact the appropriate authorities and their building’s emergency number immediately.

The Maintenance Procedure

  1. Maintenance request received by the office.
  2. Request reviewed – maintenance staff may ask to come take a look to further determine the scope of work.
  3. Issue is repaired, or NOE is sent out to set appointment for repair.
  4. Follow up – if you notice any further issues in the area of repair, please let us know ASAP.

Submit a General Work Request

Name
Please select which building/property you live.
Please enter the number of your suite.
Drop files here or
Max. file size: 256 MB.
    Please include information about the work you are requesting. What is the problem, where is the work located, how severe is the damage - please remember that this form is NOT for emergency repairs or issues. Please dial the building emergency telephone if your concern is urgent. Maintenance requests will be dealt with in the order of importance as well as when they are received. Please allow 2 - 5 business days to hear from us.

    Emergency Maintenance Response

    The emergency telephone line is available 24/7 and is monitored by trained staff who are ready to respond quickly and appropriately to urgent situations.

    An emergency repair is defined as a repair that is urgent and necessary for the health and safety of individuals in the home, or for the protection and use of the residential property.

    Examples of emergency repairs include, but are not limited to:

    • Major leaks from pipes or the roof

    • Blocked or broken water, sewer lines, or plumbing fixtures

    • Malfunctioning primary heating systems

    • Damaged or faulty locks affecting access to the unit

    • Electrical issues posing safety risks

    Important: In the event of a fire, medical emergency, or situation requiring immediate emergency services, please call 9-1-1 before contacting the on-call maintenance staff.

      Tenant Emergency Contact Numbers

      Lions Valley View Estates

      Ann Janssen: 250-703-3115

      Cypress Gardens

      Terry Levesque: 250-703-1814

      Quadra Gardens

      Terry Levesque: 250-703-1814